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Hotel Zuid-Limburg B.V. processes information about individuals on a daily basis. In doing so, Hotel Zuid-Limburg B.V. observes the law. Hotel Zuid-Limburg B.V. respects the privacy of the persons about whom it receives information and treats the information as strictly confidential. In this privacy statement, we explain which personal data Hotel Zuid-Limburg B.V. processes and for which purposes.

1. Introduction

Hotel Zuid-Limburg B.V., located at Klimmenergweg 8 6336 AV in Hulsberg, KvK number 87749882, carrehotel.nl, is the controller of the processing and storage of your personal data.

2. Personal data

Hotel Zuid-Limburg B.V. processes different types of personal data, for different purposes. The following explains which personal data and purposes these are. 

3. Recipients

We do not share your personal data with companies, organisations and individuals outside Hotel Zuid-Limburg B.V., except in one of the following circumstances.

 (Direct) Marketing

To provide offers that may interest you. Therefore, when you visit our website and click on the information pages and offers our hotel, we may collect information on the Internet, such as your domain name and your IP address.

With your permission

With your consent, we may disclose your personal data to other parties. The consent only applies if it is clear what you are giving your consent to and what the consequences are.

For external processing

We provide personal data to our partners so that they can process data for us, based on our instructions and in accordance with our privacy policy and other appropriate confidentiality and security measures. Our partners include our IT suppliers and administrator of the CRM system.

For legal reasons

We share personal data if we believe that disclosure of the data is necessary to comply with applicable laws, regulations, legal proceedings or requests from government agencies.

Legal obligation

If a legal obligation requires us to do so, we will provide your personal data. For example, the police may request data from us as part of fraud investigations. Another example is that the tax inspector may, pursuant to article 47 of the Algemene wet inzake rijksbelastingen, demand all data necessary to levy taxes. Hotel Zuid-Limburg B.V. makes arrangements with the recipients of your personal data to ensure that the personal data are treated confidentially and secured.

4. Retention period

We do not keep your personal data for longer than necessary, unless there is a legal duty on us to keep your personal data for longer. Our basic principle is that we keep personal data only as long as necessary to provide you with our products and/or services. After this, we will delete your personal data to the extent possible. If you have provided your e-mail address (possibly via your account) so that we can keep you informed of our services, we will still retain your data for that purpose.

5. Transfer of personal data outside the EU

Hotel Zuid-Limburg B.V. may transfer your personal data from the Netherlands to other countries. Countries within the European Economic Area (EEA) have an equivalent level of personal data protection as the Netherlands. Subject to the general requirements of privacy laws and regulations, we may transfer your personal data to countries within the EEA. Our hotels in the Caribbean also fall within the European Economic Area. We may do this, for example, within our group for the purpose of proper business operations.

Outside the EEA, we will only transfer your personal data if there is an adequate level of protection. Hotel Zuid-Limburg B.V. uses model contracts approved by the European Commission for this purpose.

6. Cookies

Hotel Zuid-Limburg B.V. makes use of cookies. A cookie is a small text file that is stored on the visitor's device (electronic device) during the first visit to a website. The purpose of cookies is to collect information about a person, the website or statistics. Some cookies also aim to improve the user experience of the website. 

You can read more about this on our cookie page.

7. Your rights

You have a number of legal rights vis-à-vis us: inspection, correction or addition, data erasure, restriction of processing, transfer of digital data and the right to object. Below, we explain those rights. We also explain how you can exercise these rights against us.

Right of inspection

Upon your request, we will inform you in writing whether we process personal data about you. At the time of your request, you must identify yourself by means of a copy of your driving licence or identity document. In our response, we will explain what personal data of yours we have processed or will process, and provide you with a copy. We will also explain the purposes for which the data have been or are being processed, with whom the data are shared, how long they are expected to be stored, and what other rights you can assert.

Improvement or addition

If you have received inspection of the processing of your personal data, you can ask us to correct inaccuracies or complete omissions. We will give reasons for our response. If we proceed with correction, you will receive a supplementary statement from us. Any recipients of your incorrect or incomplete data will also receive this statement.

Data erasure

You can ask us to delete your personal data in our systems in one or more of the following cases:

  • the personal data are no longer needed for the purposes for which we processed them;
  • you withdraw your consent to (further) processing, and there is no longer any other basis for processing;
  • you make a reasoned objection, and there are no compelling reasons not to honour your objection;
  • the personal data have been unlawfully processed by us;
  • we have to delete your personal data under a legal obligation;
  • we have collected your data through mobile phone or internet services. 

Restriction processing

If you have reported an inaccuracy or incompleteness in your personal data to us, you may ask us to restrict processing while we are processing your request. You may also ask us to restrict the processing of your data if you believe that we are processing your data unlawfully or no longer need it, or if you have objected to its (further) processing. After receiving your restriction request, we will only process the data after obtaining your consent or for compelling reasons (such as legal proceedings).

Transfer of digital data

If you have provided personal data to us in a structured, common digital file format, and we have processed your data with your consent or in the performance of a contract with you, you have the right to ask us for a copy of this data. You may also ask us in such cases to forward your data directly to another service provider.

Objection

You may at any time object to the processing of personal data relating to you. This applies in particular to profiles we have created on the basis of your personal data. We will stop processing your data upon receipt of your objection, unless we can provide compelling legitimate reasons which outweigh your interests, rights and freedoms.

If we process your personal data for direct marketing purposes, you may object at any time and we will stop the processing immediately.

Exercising rights

If you wish to exercise one or more of your rights listed above, please contact us at the e-mail address: info@carrehotel.nl Hotel Zuid-Limburg B.V. will decide on your request within 4 weeks, unless we inform you within that period that we need a little more time. 

Are your personal data being processed on the basis of your consent? If so, you have the right to withdraw your consent. Any withdrawal of your consent shall not affect any previous processing based on it.

Liability 

Despite the care and attention devoted to the management of this website, it is possible that it may contain incorrect information. Hotel Zuid-Limburg B.V. cannot be held liable for technical or editorial errors contained in this website, nor for any consequential damage resulting from the use or temporary unavailability of this website or the links to the websites of third parties

8. Complaints

Do you have a complaint about the use of your personal data? If so, please refer to the complaints procedure at the Personal Data Authority. This body is competent to take cognisance of your complaint.